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Refund Policy

DISCLAIMER

At The Gorgeous House of Hair, we pride ourselves on delivering exceptional service and quality. Your satisfaction is incredibly important to us, and while refunds for services are not standard practice, we do have guidelines in place to ensure every guest leaves feeling confident and cared for.

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If for any reason you’re not completely satisfied, please let us know during your appointment or within 7 days of your visit. We’re happy to offer adjustments where appropriate to make things right.

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REFUND POLICY

Refunds For Services

  • We do not offer refunds for services once they have been performed.

  • However, if you are unhappy with the result, we offer complimentary adjustments within 7 days of your original appointment.

  • These adjustments must align with the original consultation and desired outcome.

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Refunds For Products

  • Unopened and unused retail products may be returned or exchanged within 14 days of purchase.

  • A valid proof of purchase (receipt or digital record) is required.

  • We do not offer refunds on opened or used products unless they are faulty.

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What's Included In This This Policy

A refund or return policy helps outline the expectations between us and you, our valued client. Here’s what this policy covers:

  • The timeframe to request a refund or adjustment (7–14 days, depending on service or product)

  • The conditions under which we’ll offer a refund or in-salon adjustment

  • The type of refund (service rework, exchange, or product return)

What’s not eligible (used products, changed minds, results outside original brief)

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Please Note

If you’ve had an allergic reaction or product sensitivity, please get in touch with us immediately so we can offer support and log the experience. In some cases, you may be referred to the product manufacturer for further resolution.

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